Privacy Policy

1. Who We Are

pairr labs ("Company", "we", "us", or "our") is a software engineering company registered in England and Wales. Our registered address is Stoney Works, 8 Stoney Lane, London, SE19 3BD, United Kingdom.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit the pairrlabs.com website (the "Website") or interact with us through the contact form.

2. Information We Collect

2.1 Information You Provide

• Contact form data: your name, email address, and the content of the message you send us
• Correspondence: information contained in emails or other communications you send to us

2.2 Information Collected Automatically

• Log data: IP address, browser type and version, referring URL, and access timestamps
• Device data: device type, operating system, and screen resolution
• Usage data: pages visited, time spent on pages, and navigation paths

3. How We Collect Information

• Directly from you: when you submit the contact form or email us
• Automatically: through server logs and similar technologies when you visit our Website

4. How We Use Your Information

We process personal information for the following purposes:

• Respond to your enquiries submitted via the contact form
• Communicate with you about our services
• Operate, maintain, and improve the Website
• Monitor and prevent fraudulent, abusive, or illegal use of the Website
• Analyse traffic patterns to understand how visitors use the Website
• Comply with legal obligations

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies for the following purposes:

• Essential cookies: required for the Website to function properly
• Analytics cookies: help us understand how visitors interact with the Website so we can improve it

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Website.

6. Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: hosting, analytics, and email delivery providers that process data on our behalf under appropriate contractual obligations
• Law enforcement and regulators: when required by law, court order, or to protect our legal rights
• Business transfers: in connection with a merger, acquisition, or sale of assets, data may be transferred to the successor entity

7. Data Security

We implement appropriate technical and organisational measures to protect personal information, including encryption of data in transit, access controls, and secure hosting infrastructure. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain contact form submissions and related correspondence for as long as necessary to respond to your enquiry and for any follow-up communication, typically up to 24 months. Server log data is generally retained for up to 12 months. We may retain data for longer where required by law or for legitimate fraud-prevention purposes.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — ask us to update inaccurate or incomplete data
• Deletion — request erasure of your personal data
• Portability — receive your data in a structured, machine-readable format
• Restriction — ask us to limit processing in certain circumstances
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, email us at privacy@pairrlabs.com. We will respond within 30 days.

10. European Users (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your data under the following legal bases:

• Legitimate interests: to operate the Website, respond to enquiries, and improve our services
• Consent: for analytics cookies and non-essential tracking
• Legal obligation: to comply with applicable laws and regulations

pairr labs is the data controller. You have the right to lodge a complaint with your local data protection authority if you believe we are processing your data unlawfully.

11. California and US State Privacy Rights

If you are a California resident or resident of another US state with applicable privacy legislation, you have additional rights:

• Right to know: request the categories and specific pieces of personal information we have collected
• Right to delete: request deletion of your personal information
• Right to opt out of sale: we do not sell personal information
• Non-discrimination: we will not treat you differently for exercising your privacy rights

To submit a request, contact us at privacy@pairrlabs.com.

12. International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including countries that may have different data protection standards. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or the UK Information Commissioner's Office, as applicable.

13. Children's Privacy

The Website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@pairrlabs.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post a prominent notice on the Website and update the "Effective date" at the top of this page. Continued use of the Website after changes take effect constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you can reach us at: